Total Quality Management Notes JNTU – TQM Notes JNTU of Total Unit
Please find the download links of Total Quality Management Notes JNTU | TQM Notes JNTU are listed below:
UNIT – I
Introduction:Need for Quality – Evolution of quality- Definition of quality –Dimensions of manufacturing and service quality – Basic concepts of TQM –Definition of TQM – TQM Frame work – Contribution of Deming, Juran and Crosby – Barriers to TQM
UNIT – II
Leadership:Strategic quality planning, Quality statements – Customer focus –Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Employee involvement – Motivation, Empowerment, Team and Team work, Recognition and Reward, Performance appraisal – Continuous process improvement – PDSA cycle, 5S, Kaizen – Supplier partnership – Partnering supplier selection – Supplier rating.