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Total Quality Management Notes JNTU | TQM Notes JNTU

Total Quality Management Notes JNTU – TQM Notes JNTU of Total Unit

Please find the download links of Total Quality Management Notes JNTU | TQM Notes JNTU are listed below:

Link:Complete Notes

UNIT – I

Introduction:Need for Quality – Evolution of quality- Definition of quality –Dimensions of manufacturing and service quality – Basic concepts of TQM –Definition of TQM – TQM Frame work – Contribution of Deming, Juran and Crosby – Barriers to TQM

Link: Unit I Notes

UNIT – II

Leadership:Strategic quality planning, Quality statements – Customer focus –Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Employee involvement – Motivation, Empowerment, Team and Team work, Recognition and Reward, Performance appraisal – Continuous process improvement – PDSA cycle, 5S, Kaizen – Supplier partnership – Partnering supplier selection – Supplier rating.

Link: Unit II Notes

 

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